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Terms & Conditions

This website is operated by (CLEMENCE WEB SOLUTIONS). In this policy, references to “Clemence,” “Clemence Web Solutions,” “We,” “Our,” or “Us” are references to Clemence Web Solutions, and the terms “You,” “Your,” and “User” refers to the visitors of the website and mobile application, as a user of Clemence. Please read the following terms and conditions carefully before registering on, accessing, browsing, downloading, or using the website (“Site”) located at (https://clemencewebsolutions.com/), and our mobile application (“App”).

By using or visiting our website (“Site”) / mobile application (“App”) and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site/app, including without limitation to users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our site/app. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site/app following the posting of any changes constitutes acceptance of those changes.

Other Applicable Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the terms will result in an immediate termination of your services.

Orders and Prices

Orders placed are not binding upon Clemence until accepted by Clemence in writing, which shall not occur until after all items in the order have been shipped. Prices for our products are subject to change without notice. We reserve the right any time to modify or discontinue the products we display on our site/app at any time without prior notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.


We have made every effort to display as accurately as possible the colors and images of our products that appear on our site/app. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site/app is void where prohibited. We do not warrant that the quality of any products, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Exports and Imports

The user acknowledges that the Products sold hereunder are subject to applicable export and import control laws and regulations.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our site/app. You agree to promptly update your account and other information.

Third-Party Payment

We use a third-party payment gateway for processing the purchase of your preferred product. Third-party links on our site/app may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party websites, or for any other services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Personal Information

Your submission of personal information through the site/app is governed by our Privacy Policy. Refer to our Privacy Policy.


The section headings used herein are for convenience of reference only and do not form a part of these Terms and no construction or inference shall be derived therefrom.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site/app (including copyright, trademarks, design rights, patents, or other intellectual property rights), and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

You may print off copies and may download extracts, of any page(s) from our sites for your personal use or internal business use and you may draw the attention of others within your organization to content posted on our sites. Reproduction of part or all of the contents of the websites in any form is prohibited other than for personal use or internal business use only and may not be recopied and shared with a third party.

The permission to recopy for personal and internal business use does not allow for incorporation of material or any part of it in any other website, mobile application, electronic retrieval system, publication, or any other work (whether hard copy, electronic, or otherwise). We are not responsible for any file downloads.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text. The websites may not be modified, disassembled, decompiled, or reverse engineered in any way for any commercial purpose.

Our status (and that of any identified contributors) as the authors of content on our site/app must always be acknowledged. All copyright notices in original materials must be retained.

You must not use any part of the content on our site/app for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our site/app in breach of these terms of use, your right to use our site/app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Limit of our Liability

Clemence does not accept liability beyond the remedies set forth herein including, without limitation, any liability for products not being available for use or delays experienced in users receiving products that have been purchased. To the maximum extent permitted by law, Clemence will not be liable for damages arising from personal injury or death, lost profits, loss of business, or other loss or damage relating in any way to products or services, whether direct or consequential, special, indirect or punitive, even if advised of the possibility of such losses or damages, or for any claim by any third party. The foregoing limitations apply regardless of the causes or circumstances giving rise to such loss, damage, or liability, even if such loss or damage or liability is based on negligence or other torts or breach of contract including, without limitation, a fundamental breach or breach of a fundamental term.

If you are a business user, please note that in particular, we will not be liable for: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage. You agree not to use our sites for any commercial or business purposes.

We assume no responsibility for the content of websites linked on our site/app. Such links should not be interpreted as endorsements by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you.

Force Majeure

Clemence shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to back-orders of requested products, mail delays, customs delays, and lost shipments. Clemence shall not be responsible for notifying the user in the event of such delays. The user shall be solely responsible for alternate arrangements to acquire alternate products and any costs incurred in connection with such purchases.


You agree to indemnify, defend and hold harmless Clemence and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.


The invalidity or unenforceability of any provision of these terms and conditions shall not affect the validity or enforceability of any other provision hereof and any such invalid or unenforceable provision shall be deemed to be severable.

Entire Agreement

User agrees that these Terms and any document incorporated by reference or referred to herein constitute the entire agreement between the user and Clemence pertaining to the subject matter of these Terms, and supersede, terminate, and otherwise render null and void any and all prior agreements, understandings, negotiations, contracts, proposals or requests for proposals, whether written or oral, between user and Clemence. In the event of a conflict between these Terms and any of the documents incorporated by reference or referred to herein, these Terms shall govern.

Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the jurisdiction from which products are shipped to the user.

Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our site/app. Please note that any of the content on our site/app may be out of date at any given time, and we are under no obligation to update it. It is your responsibility to check our website periodically for changes. We do not guarantee that our site/app, or any content on them, will be free from errors or omissions.

Contact Information

Questions about the Terms of Service should be sent to us at (support@clemenceinfo.com).

Refund and Return Policy

We thank you for purchasing our products and we are committed to offering the best value to our clients/users.

Notice: Due to sanitation and safety reasons, all products will be in final sale. No refunds, returns, or cancellations on our products.

We do not issue refunds, accept returns, or exchanges unless the item you purchased from us is defective. Please note that all masks and sanitizers are considered personal health products and are final sale unless defective. Users can only initiate a request for exchange in case a wrong product is delivered, like size, model, or other issues. For example: if you need a mask with a headband, but ordered a mask with ear loops, we will not be responsible for that. Users are advised to know and understand the items purchased. These are not to be considered defects and are features of the manufacturing process. If you receive a defective item, please contact us at (support@clemenceinfo.com). with details of the product and the defect. Users are requested to capture the video at the time of opening the package and share a clear video of the defective item within 48 hours of the receipt of the product.

Upon receipt of the returned product, any defect in the product that is apparent on the reasonable examination will be notified to the user via e-mail or phone call, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product. Replacement or credit will be granted only upon receipt of the returned products to the appropriate address mentioned below. Replacement for returned shipment will include shipping and handling fees if the product is damaged. Otherwise, the original shipping fee and return mailing cost will not be credited under this policy. From time to time, Clemence may, in its sole discretion, exchange or replace a product, in the event of damage or defect to the product.

When you receive your package, we ask that you examine it closely prior to opening the packaging. Unopened products may be returned for a replacement in case of receipt of a different product and then sent back to us at the address mentioned below within 5 days of receipt of the products.

Lost or Damaged Shipments: We will work on the case to case basis to investigate broken or lost shipments, but we provide no guarantee of replacement due to our limited supply during the pandemic.

Please repack return items in their original packaging (including the Packing Slip or Invoice) and ship all returns to the following address:


Shipping Policy

Thank you for visiting and shopping at (https://clemencewebsolutions.com/). Following are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 2-3 business days. Orders placed on any non-business day will normally be shipped in the next shipment slot. Delivery times vary; however, most orders will arrive within 3-10 business days of the order date. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

A shipping and handling fee, which includes internal handling and related costs, is applied at the time of each order and reflected on the customer’s invoice.  Separate receipts for shipping and handling charges will not be furnished.

You agree that should you make a mistake when inputting your address and do not realize it until after it has been shipped, we do not take responsibility for this error and that you will cover all shipping costs required to re-ship the products to you.

You agree that once your order has been shipped and you have received your tracking number, you assume full responsibility for your order and its arrival. If there is a situation where your order is delayed or placed in a holding facility, you agree that we, Clemence, are not responsible for contacting postal or courier service.

You agree that the delivery dates provided by our shipping partners (i.e., postal or courier service) are an estimate and that we cannot guarantee that your order will be delivered by the stated date. You agree that we are not responsible for any delays or unforeseen circumstances that are out of our control.

You agree that you or someone who represents you will be present to receive the package during the stated delivery window. You agree that should you run into any issues in regards to your order (late delivery, no show, etc.), you will contact us with your order number and order details for support that is under our scope as stated above.

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