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Refund & Return Policy

We thank you for purchasing our products and we are committed to offering the best value to our clients/users.

Notice: Due to sanitation and safety reasons, all products will be in final sale. No refunds, returns, or cancellations on our products.

We do not issue refunds, accept returns, or exchanges unless the item you purchased from us is defective. Please note that all masks and sanitizers are considered personal health products and are final sale unless defective. Users can only initiate a request for exchange in case a wrong product is delivered, like size, model, or other issues. For example: if you need a mask with a headband, but ordered a mask with ear loops, we will not be responsible for that. Users are advised to know and understand the items purchased. These are not to be considered defects and are features of the manufacturing process. If you receive a defective item, please contact us at (support@clemenceinfo.com). with details of the product and the defect. Users are requested to capture the video at the time of opening the package and share a clear video of the defective item within 48 hours of the receipt of the product.

Upon receipt of the returned product, any defect in the product that is apparent on the reasonable examination will be notified to the user via e-mail or phone call, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product. Replacement or credit will be granted only upon receipt of the returned products to the appropriate address mentioned below. Replacement for returned shipment will include shipping and handling fees if the product is damaged. Otherwise, the original shipping fee and return mailing cost will not be credited under this policy. From time to time, Clemence may, in its sole discretion, exchange or replace a product, in the event of damage or defect to the product.

When you receive your package, we ask that you examine it closely prior to opening the packaging. Unopened products may be returned for a replacement in case of receipt of a different product and then sent back to us at the address mentioned below within 5 days of receipt of the products.

Lost or Damaged Shipments: We will work on the case to case basis to investigate broken or lost shipments, but we provide no guarantee of replacement due to our limited supply during the pandemic.

Please repack return items in their original packaging (including the Packing Slip or Invoice) and ship all returns to the following address:


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