Refund & Return Policy
At Clemence Web Solutions, we are committed to delivering high-quality services to our clients. This policy outlines the terms for refunds and returns for the services we provide, including hosting, domains, and SSL certificates. Please read it carefully before making a purchase.
General Policy
- Refunds are only applicable to eligible services and must be requested within the specified timeframe.
- Certain services, such as domain registrations and SSL certificates, are non-refundable once processed.
- Refunds will be processed to the original payment method used during the purchase.
Refund Eligibility
Hosting Services
- Refunds for hosting services are available if requested within [X days, e.g., 7 days] of purchase.
- If the hosting service has been used extensively (e.g., significant bandwidth or server resource consumption), the refund may be denied or prorated.
Domain Registrations
- Domains cannot be refunded once registered due to registrar policies.
- If an error occurs during registration (e.g., incorrect domain name entered), please contact us immediately for assistance.
SSL Certificates
- SSL certificate purchases are non-refundable once issued, as they are considered delivered upon activation.
Exceptions to Refunds
Refunds will not be issued in the following scenarios:
- Violation of our Terms of Service or Acceptable Use Policy.
- Delays caused by the client (e.g., failure to provide required information).
- Services terminated due to abuse or fraudulent activity.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [support@example.com] or [phone number].
- Provide your order details, payment proof, and a brief explanation for your request.
- Our team will review your case and respond within [X business days, e.g., 3-5 business days].
Cancellation Policy
- Clients may cancel their hosting or SSL services at any time by contacting our support team.
- Cancellations are effective immediately or at the end of the current billing cycle, as per the client’s preference.
Disputes
- In case of disputes, our support team will work diligently to resolve the issue. If an amicable resolution cannot be reached, the matter will be escalated as per company procedures.
Contact Us
For any questions or concerns regarding this policy, you can reach us at:
Email: [support@clemenceinfo.com]
Phone: [+91 996568 1149]
Thank you for choosing [Clemence Web Solutions]. We value your trust and strive to deliver exceptional services.
We thank you for purchasing our products and we are committed to offering the best value to our clients/users.
Notice: Due to sanitation and safety reasons, all products will be in final sale. No refunds, returns, or cancellations on our products.
We do not issue refunds, accept returns, or exchanges unless the item you purchased from us is defective. Please note that all masks and sanitizers are considered personal health products and are final sale unless defective. Users can only initiate a request for exchange in case a wrong product is delivered, like size, model, or other issues. For example: if you need a mask with a headband, but ordered a mask with ear loops, we will not be responsible for that. Users are advised to know and understand the items purchased. These are not to be considered defects and are features of the manufacturing process. If you receive a defective item, please contact us at (support@clemenceinfo.com). with details of the product and the defect. Users are requested to capture the video at the time of opening the package and share a clear video of the defective item within 48 hours of the receipt of the product.
Upon receipt of the returned product, any defect in the product that is apparent on the reasonable examination will be notified to the user via e-mail or phone call, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product. Replacement or credit will be granted only upon receipt of the returned products to the appropriate address mentioned below. Replacement for returned shipment will include shipping and handling fees if the product is damaged. Otherwise, the original shipping fee and return mailing cost will not be credited under this policy. From time to time, Clemence may, in its sole discretion, exchange or replace a product, in the event of damage or defect to the product.
When you receive your package, we ask that you examine it closely prior to opening the packaging. Unopened products may be returned for a replacement in case of receipt of a different product and then sent back to us at the address mentioned below within 5 days of receipt of the products.
Lost or Damaged Shipments: We will work on the case to case basis to investigate broken or lost shipments, but we provide no guarantee of replacement due to our limited supply during the pandemic.
Please repack return items in their original packaging (including the Packing Slip or Invoice) and ship all returns to the following address:
(https://clemencewebsolutions.com/)